Terms of Service

Agreement

By creating an account or using the Kinmel mobile app or website, you agree to these Terms of Service. If you do not agree, do not use Kinmel.

Service

Kinmel helps sellers offer products during Instagram Live streams and Reels. Sellers use the Kinmel iOS app to go live or record shoppable video with product overlays, manage a catalog on the web, and send buyers to a hosted checkout page. Viewers comment buy codes on Instagram; Kinmel may respond with checkout links on the seller's behalf when connected and authorized.

Eligibility & account

• You must be at least 18 years old and able to enter a binding contract.
• You are responsible for keeping your login credentials secure.
• Information you provide must be accurate and kept up to date.
• One person or business must not share accounts in a way that violates these terms.

Instagram & Facebook connection

Certain features require you to connect your Instagram and Facebook accounts and grant Kinmel third-party access through Meta. By connecting, you authorize Kinmel to:

• Receive comment and related webhook notifications from Meta for your content.
• Send Instagram direct messages on your behalf (e.g. checkout links to commenters).
• Publish Reels and related media you create in the Kinmel app to your Instagram account.

You must comply with Meta's Platform Terms, Community Guidelines, and Commerce Policies. Kinmel is not responsible for actions Meta takes on your account. You may revoke access at any time through Meta or Kinmel settings; some features will stop working.

Seller responsibilities

• You own or have rights to sell the products you list and the content you publish.
• Product descriptions, prices, stock, and fulfilment are your responsibility.
• You must honour orders placed through Kinmel checkout unless legally entitled to refuse.
• You must not use Kinmel for fraud, counterfeit goods, illegal items, or deceptive practices.
• You are responsible for buyer communication and dispute resolution for your sales.

Fees

Kinmel is free to use for catalog, events, overlays, and checkout links. We charge 4% of each sale processed through Kinmel, unless we notify you of a different rate in advance. Pricing may change; we will give reasonable notice before changes affect your account.

Acceptable use

You agree not to:

• Reverse engineer, scrape, or abuse the service or its APIs.
• Interfere with other users, our infrastructure, or Meta's systems.
• Use Kinmel to distribute malware, spam, or harmful content.
• Misrepresent your identity, products, or affiliation with Kinmel or Meta.

Intellectual property

Kinmel's software, branding, and documentation are owned by Naman Technologies Private Limited. You retain ownership of your product listings, images, and video content. You grant us a limited license to host, process, and display your content solely to operate the service (including publishing to Instagram when you request it).

Disclaimer

Kinmel is provided "as is" and "as available." We do not guarantee uninterrupted live streaming, Instagram API availability, or specific sales results. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, Naman Technologies Private Limited and Kinmel are not liable for indirect, incidental, special, or consequential damages, lost profits, or loss of data arising from your use of the service, Instagram/Meta outages, or buyer disputes. Our total liability for any claim related to the service is limited to the fees you paid to Kinmel in the twelve (12) months before the claim, or NPR 10,000 if no fees were paid, whichever is greater.

Suspension & termination

We may suspend or terminate access if you breach these terms, pose a security risk, or if required by law or Meta. You may stop using Kinmel at any time. Sections that by nature should survive (liability limits, intellectual property, governing law) will survive termination.

Privacy

Our Privacy Policy explains how we handle personal data, including analytics used to improve the app and website.

Governing law

These terms are governed by the laws of Nepal. Disputes shall be subject to the courts of Pokhara, Nepal, unless mandatory consumer protection law requires otherwise.

Contact

Questions about these terms: nishan@kinmel.shop